Sunset Beach Resort

In 1972 his Highness Prince Fahad bin Abdullah bin Mohammed bin Abdul Rahman acquired the area known today as Sunset Beach. It was his highness’s dream to utilize the natural landscape of the area to provide a place of beauty and tranquility for families seeking relaxation and enjoyment.

Today, Sunset Beach offers world-class accommodations, facilities, services, and activities on 460,000 square meters of beautifully landscaped gardens and soothing beaches. In 2004 they won the International 5 Diamond Award. The resort has more than 16 restaurants with a seating capacity of 1500 and provides a wide range of dining environments which include Fine Dining, a European lounge, Sushi, and a variety of other flavours from all over the world.

In December 2001, after comparing various POS vendors, Sunset Beach installed 41 sites of PixelPoint POS with StockBoy, CreditCheck, Back Office and Reservations.  “We chose PixelPoint because it was newer to the market in contrast with the bigger and older companies. PixelPoint jumpstarts from the point where other vendors have left off.  I believe this will make them faster in deploying new ideas, technologies and yet it is offered at a very reasonable price” said Ibrahim Alomar, MIS Director.

In order to successfully run a resort of Sunset’s capacity, different software packages must be integrated together. Sunset Beach integrated the PixelPoint POS solution with their other specialized packages including AMF for bowling, Intercard for arcade games and their in-house Hotel Property Management Solution (PMS) called RealPro.

Making Everything Work Together Smoothly

Although the integration between the systems is seamless, Ibrahim has 2 full time programmers that are continuously building and managing the customizations and integrations for the PMS. In order for the two applications to successfully run revenue reports and maintain accurate stock control some integration had to be done to bridge the gap between the hotel and restaurant data.

For example, in order for Real Pro to recognize the daily revenues from the POS software Sunset imports all the sales from the PixelPoint tables to produce daily sales and monthly P&L statements. They can also compare food cost between the actual from the PMS and the estimate from PixelPoint.

To manage stock control, Sunset Beach has their own purchasing system to take care of the A-Z’s of the purchasing processes. “We export the data from our system in a format that Stock Control can read, and then import it to PixelPoint’s StockBoy using various utilities. Other developments allow us to update the information in both systems dynamically and unattended” said Ibrahim.

Sunset Beach recently implemented a SSB credit card which is similar to a normal credit card, but internal only to Sunset Beach. They have created a transaction system called Central Credit Transaction System (CCTS) that can work with the PMS, the accounting software or any other 3rd party software such as PixelPoint’s CreditCheck.

The CCTS allows staff, members and residents to use their cards anywhere in the resort. With this system a child and father would have two separate accounts and the parent could determine the spending amount allowed on the child’s card. Sunset Beach employees also have credit cards to manage the staff food allowance. The costs of the meals are automatically calculated as expenses to specific departments and each staff member has their own limitations based on that department.

“What I like the most about the integrated system is that if a customer only had $10 on their account but your total was $15.00 you can split the payment to $10 on account and $5 can be paid by cash or credit card" said Ibrahim.

The successful installation and integration of PixelPoint POS software with Sunset Beach’s other systems has made this world class resort run smoothly. Ibrahim remarked “I am glad that we chose a POS solution that was customizable to our needs, we are very pleased with the way the whole system works together”.

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