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4B's Case Study

Company Overview

4B’s is a tradition of quality. When Bill Hainline started 4B's in 1947, his goal was to provide an affordable, high quality family dining experience. This line of thinking and level of dedication is what has kept 4B's in business for three generations. 4B's is still a family owned business today.

Looking for a “Quality” POS

By1996 4B’s had established itself as a quality establishment with a successful chain of 14 restaurants in Montana . However, they were using a legacy POS that was becoming problematic and needed to be replaced. Over the next few years, they tested and used a few different POS solutions but none of them met their requirements.

In 2000 Tim McIntosh, Vice President, decided to look for a new POS system, including software and hardware.  He was looking for a system that was easy to use and easy to maintain. His search led him to PixelPoint POS software. “We spent months researching and reviewing POS systems. To avoid the problems we had in the past we developed a list of very specific software requirements. The requirements included working with a flexible vendor who was willing to work with us and provide us with a reliable, adaptable system. PixelPoint fit on both counts”. 

4B’s also selected PAR’s POS4 as their hardware platform. “We knew that PAR’s hardware is built specifically to withstand the rigorous restaurant environment. It’s speed and durability were appealing. Based on research, we knew that we would see an excellent ROI with a PAR PixelPoint solution.”

The Results

Once the decision to go with PixelPoint software and PAR Hardware was made 4B’s began converting various locations, switching out the old legacy units and replacing them. The transition to the PAR PixelPoint solution went smoothly. This was largely due to PixelPoint’s ease of use. “We found PixelPoint POS to be a true “out of the box” solution,” McIntosh said. “It was easy for us to install, to program and to train our staff on. By using PixelPoint we were able to tailor the software to work with our very specific needs.”

Since implementing PixelPoint, 4B’s has utilized many of the software’s feature rich capabilities. They adapted the software to suit their needs by creating customized standard menu layouts that are used in all 14 locations, to ensure uniformity. This allows 4B’s to run their multiple locations more consistently and smoothly.

4B’s staff also finds the Back Office and reporting tools easy to manage and utilize. “The day to day configuration screens are simplified and the more advanced features can be tucked away until you need them. DataMiner and Crystal Reports also provide us with hundreds of reports on very specific financial and inventory information.” McIntosh stated.

In the future, 4B’s plans on implementing PixelPoint’s HeadOffice product and they would also like to start up a gift card program using PixelPoint’s Customer Loyalty capabilities.

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